Conference

 

Tuesday 18 November 2008

8.30Coffee/Registration - Sponsored by APT SkiData

9.00Welcome to Venue Innovations Day
Ian Nuttall, Founder, Stadia magazine and Auditoria magazine, and board member, EVMI

Session 1: Cashless venues – making the transition

9.15Ricoh Arena: The UK’s first cashless venue
Daniel Gidney, CEO, Ricoh Arena

9.50Remove cash and take the benefits: How cashless payment increases profits
Heinz-Peter Strömsdörfer, Board Member, Payment Solution AG, Germany

10.10Intelligent Venues: Integrating payment cards with access control, car parking and cashless transactions
Dermot Murphy, managing director, APT SkiData

10.30Coffee break - Sponsored by Candidate Manager

Session 2: Ticketing, access and resources integration

10.50Mobile ticketing – a world-first, and the future
Andy Ward, Head of Ticketing, Everton FC with Glenn Jackson, managing director - Talent & Consensus

11.20CRM for leisure, sports and the arts: Linking customers and content
Stuart Wright, Head of IT, Chill Factore (www.chillfactore.com) and Peter Oliver, Director, Green 4 Solutions

11.45Labour scheduling: getting the resources in the right place at the right time
Paul McCusker, chief executive, Candidate Manager and Jacky Isaac, HR director, Ricoh Arena

12.10How to maximise retail spend in a downturn
Stuart Wright, Head of IT, Chill Factore (www.chillfactore.com) and Peter Oliver, Director, Green 4 Solutions

12.30Lunch - Sponsored by Compass

Session 3: GUEST SPEAKER

13.30Enhancing performance: The impact of ProZone™
Ray Ranson, chairman, Coventry City FC and Jordan Garbutt, Business Development Manager, ProZone™

Session 4: Driving the business

13.50Cut the waste: Stock Management and Inventory Control
Jon Davies, Independent Consultant / former senior retail manager, Manchester United FC

14.10Yield management and venue marketing: science fact not fiction
Bernie Mullin, The Aspire Group Inc, USA

14.30Afternoon coffee break - Sponsored by Talent Iris Software

15.00Venue Tour - Sponsored by Verilan
‘Behind the scenes’ tour of Ricoh Arena facilities, including the stadium, the multi-purpose concert and exhibition hall, the new Jaguar Club and the casino. Incorporating a cashless payment demonstration courtesy of Payment Solution AG.

15.45Post-Tour Refreshments - Sponsored by Technobars

16.15Round-up/Close

16.30Coaches depart to london (Renaissance Heathrow) for delegates attending Stadium Revenue Summit 2008.
Transfer courtesy of Ricoh Arena Ltd

*subject to change. E&OE